Paul Etheridge / Host of Value Added Leadership
Paul has been in the service industry since he was 19 years old. He managed restaurants for close to 20 years. And, not just any restaurants and not as an assistant manager. He managed 2-3 million dollar restaurants as a General Manager and was responsible for 150 employees at any one time. Paul also managed 4-5 assistant managers, as well. He learned about service and quality especially during my time with Red Lobster. They taught him that the “service was in the details”. If you took care of all the little things, the big things would ultimately take care of themselves.
Throughout the years, he has studied great leaders in business such as Zig Ziglar, John Maxwell, Wayne Dyer, Stephen Covey, Tom Peters just to name a few. His basic philosophy is that “I am not in the carpet cleaning business serving people……..I am the PEOPLE business cleaning carpets”.