The Best Way to Deliver Exceptional Customer Experiences (and Grow Your Business) In 7 Ways

The customer experience impacts all areas of your business, but how do you get started? In this episode, we will provide you with 7 steps, along with examples and case studies to help you create a great customer experience strategy.
Customer experience is a top priority to businesses and the reason is simple; the companies that focus on customer experience reduce churn and increase revenues – leading to higher profits! For many, customer service and customer experience are seemingly interchangeable. Yet, one is a single touchpoint with a brand, while the other impacts feelings and emotion, and encompasses the entire customer journey.
► Episode Highlights:
EP 119 
00:00 – Preview 
00:27 – Intro
04:11 – Customer service at the Yankees game 
11:37 – Delivering exceptional customer experiences 
13:13 – What is a customer experience? 
17:46 – Johnson Security customer experience
19:29 – 7 ways to improve your customer experience 
20:17 – Create a clear customer experience vision
23:44 – Understand who your customers are
25:38 – Create an emotional connection with your customers
30:51 – Capture customer feedback in real time
32:32 – Use a quality framework for development of your team
33:32 – Act upon regular employee feedback
35:43 – Measure the ROI from delivering great customer experience
36:56 – Closing thoughts 
41:21 – Credits 

► Listen to the full session on the Commerce and Chill podcast: 
https://podcasts.apple.com/us/podcast/commerce-chill/id1496451217
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